📦 Delivery Policy

At Boxes & Board International, we provide fast, reliable, and free delivery across the UK using trusted couriers. Here’s all you need to know about how we process and deliver your orders.

🚚 Order Processing & Dispatch

We process and dispatch orders during these business hours:

  • Monday to Thursday: 8:00 AM – 4:30 PM

  • Friday: 8:00 AM – 12:00 PM

  • Saturday & Sunday: Closed

⏱ Same-Day Dispatch

  • Orders placed before 2:00 PM (Monday–Thursday) are dispatched the same day.

  • Orders placed after 2:00 PM, or on Fridays after 12:00 PM, are dispatched the next working day (usually Monday).

You’ll receive a confirmation email with tracking information once your order has shipped.

🆓 Free UK Delivery

We offer free delivery on all orders — no minimum spend, no extra charges.

🚛 Couriers We Use

We ship your orders using one of these trusted couriers:

  • DPD Local

  • Parcelforce Tracked 24

  • Royal Mail Tracked 24

All deliveries are:

  • Fully tracked

  • Delivered within 1 working day after dispatch

  • No signature required

⚠️ Delivery times are estimates and may be affected by courier delays, peak seasons, or weather.

🌍 Delivery Locations

We deliver to UK addresses only.

❌ We do not ship internationally, including to the EU, due to Brexit customs and VAT restrictions.

We also do not deliver to:

  • Republic of Ireland

  • Channel Islands

  • Any addresses outside the UK mainland

🔍 Tracking Your Parcel

Once your order has been dispatched, you’ll receive a tracking link by email to monitor your parcel in real time via the courier’s website.

If you haven’t received tracking details within 1 working day of your order, please contact us.

❗ Delivery Issues

Please contact us if:

  • Your parcel hasn’t arrived within 2 working days of dispatch

  • Your parcel is marked delivered but hasn’t been received (notify us within 3 working days)

  • Your parcel arrives damaged (report within 48 hours, ideally with photos)

We’ll work with the courier to resolve any problems as quickly as possible.

📞 Contact Us

Have questions about your delivery? Reach out to us:

📧 Email: sales@boxesandboard.co.uk
📞 Phone: 0116 240 2228

🕒 Business Hours:

  • Monday – Thursday: 8:00 AM – 4:30 PM

  • Friday: 8:00 AM – 12:00 PM

  • Saturday & Sunday: Closed